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Sherry Christenson
Aging Program Specialist


For free, confidential help any time of the day.

SHIIP (The Seniors' Health Insurance Information Program)


The Seniors’ Health Insurance Information Program (SHIIP) counsels Medicare beneficiaries and caregivers about Medicare, Medicare supplements, Medicare Advantage, Medicare Part D, and long-term care insurance. The counselors on our toll-free line offer free and unbiased information regarding Medicare health care products. We also help people recognize and prevent Medicare billing errors and possible fraud and abuse through our NC SMP Program.
Since the program’s creation in 1986, SHIIP has become a role model for other states and has received two national awards for "innovative" and "exemplary" service.

Main SHIIP contact page
Find a local SHIIP counselor
SHIIP Brochure

I’m new to Medicare; what do I do?

The SHIIP COMBO Form briefly outlines what Medicare covers, Medicare Supplement options and Medicare Part D.

The Road to Medicare explains all the options and time lines regarding Medicare eligibility and special enrollment periods.

Also, a pdf of Understanding MEDICARE put out by AARP. (good questions/answers/information….it’s easy to get off-track with this, but it does reference back to SHIIP, eventually)

Need Help?

Ask for SHIIP assistance at the location below.

County Provider Contact Information
Buncombe Council on Aging of Buncombe County, Inc 46 Sheffield Circle, Asheville
Henderson Various Locations Call the Council on Aging of Buncombe County 828.277.8288 to schedule an appointment in Henderson County
Marshall Senior Center 462 Long Branch Road, Marshall
Transylvania Transylvania County Cooperative Extension 98 E. Morgan Street, Brevard