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Julia Gibson
Regional Ombudsman
Buncombe & Henderson

Carol Allison
Regional Ombudsman
Buncombe, Henderson & Transylvania

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Regional Ombudsman
Buncombe, Henderson & Madison


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Buncombe County
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Transylvania County
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Buncombe County Nursing Homes

Facility 2019 2018 2017
Accordius Health at Asheville   Aug  
Asheland Ridge Health Center   Feb|May|July Feb|May|Aug|Nov
Asheville Health Care Center   Jan|April|Aug Feb|May|Aug|Dec
Aston Park Health Care Center   Feb|May|July March|May|Aug|Nov
Black Mountain Neuro-Medical Treatment Center     May
Brian Center Health and Rehab / Weaverville   Feb|May|Sept|Nov June|Sept|Dec
Brooks-Howell Home   Feb|May|Aug Feb|May|Sept|Dec
Carolina Pines at Asheville   Nov  
Complete Care at Asheville   Feb|May Feb|June|Sept|Dec
Deerfield Episcopal Retirement Community   March|May|Aug Feb|May|Sept|Nov
Emerald Ridge Rehab and Care Center   Feb|May|Sept May|Sept|Dec
Flesher's Fairview Health Care Center   March|May|Sept Feb|May
Givens Health Center   March|May|Aug Feb|March|May|Sept|Nov
Givens Highland Farms   Jan|Nov May|Aug|Dec
The Laurels of GreenTree Ridge   March|May|Aug|Dec Feb|May|Sept|Nov
The Laurels of Summit Ridge   Jan|Aug Feb|May|Aug|Dec
Mountain Ridge Wellness Center   Feb|June March|May|Aug|Dec
NC State Veterans Nursing Home   Jan|June March|May|Aug|Dec
The Oaks at Sweeten Creek   March|May|Aug March|May|Sept|Nov
Pisgah Manor Health Care Center   Feb|May|July Feb|May|Aug|Nov
StoneCreek Health and Rehab   Feb|May|July|Nov Feb|May|Aug|Nov
WNC Baptist Home   Feb|May|Aug|Oct Feb|May|Aug|Nov

Buncombe County Adult Care Homes

Facility 2019 2018 2017
Arbor Terrace of Asheville   March|April|Sept|Nov Feb|May
Becky's Rest Home 1   June|Aug|Oct Jan|April|Sept
Becky's Rest Home 2   Jan|July|Oct Jan|April|Sept
Brookdale Asheville Overlook   Jan|April|July Feb|May|Aug|Nov
Brookdale Walden Ridge   Jan|June|July Feb|Aug|Nov
Candler Living Center   March|May|Aug|Nov Jan|Aug
Chase Samaritan Assisted Living   Feb|May|Dec March1|March2|Aug|Dec
Chunn's Cove of Asheville   Jan|August|Oct Jan|April|Sept
Flesher's Fairview Rest Home   Jan|April|June|Aug|Oct April|Sept
Givens Estates / Richard A. Wood   March|May|Sept  
Heather Glen at Ardenwoods   March|June|Aug May
Hominy Valley Retirement Center   March|May|July|Oct April|July|Oct
Marjorie McCune Memorial Center   Feb|May|Aug March|June|Oct
Nana's Assisted Living Facility   Feb|May|Aug March|June|Sept|Oct
Richmond Hills Rest Home 1   March|June|Aug March|July|Nov
Richmond Hills Rest Home 2   March|June|Aug|Nov March|July|Nov
Richmond Hills Rest Home 3   March|June|Aug|Nov March|May|July|Nov
Richmond Hills Rest Home 4   March|June|Aug March|May|July|Nov
Richmond Hills Rest Home 5   March|June|Aug March|April|July|Nov
The Crossings at Reynolds Mountain   Feb|June|Aug April|July|Dec
Trinity View   March|May|Aug|Nov Feb|Aug|Dec
Windwood Rest Home   March|May|Nov Jan|May|Aug|Oct

Buncombe County Family Care Homes

Facility 2019 2018 2017
Alverta Bolick Home     Feb
Angel House 1-7   2|3|6|7 1|2|3|4|5|6|7
Autumn View Assisted Living 1-6   1|2|3|4|5  
Deaverview Heights Family Care Home   March Feb
Evergreen Living 1-3, 10-13   3|10|1|11|12|13 1|2|3|10|11|12|13
Fairview Family Care 1-4   1|2|3|4|3|4 1|2|3|4| Oct|1|2|3|4
Golden Brook Assisted Living   March March
Haywood Heights Family Care Home   July May
Heart and Hearth     May|Oct
Holmes Family Care Home     May
JoAnn's Family Care Home   June  
Knob Hill Family Care Home      
Leicester Heights Family Care   April May|Oct
Liberty Oaks 1-2      
Mayflower Senior Care   Sept June
Millbrook Family Care Home      
Mountain Valley Retirement Home   Sept June
Mt. Pisgah Family Care Home      
North Ridge Assisted LIving 1-5   3|4 2|3|4|1|2
Plemmons Family Care 1-2     Feb|Oct
Redememed Family Care Home of Leiceseter   April|Oct  
Riverside Village Homes G-J   G|H|I G|H|I|J
Serenity Heart Family Care Home 230-235      
Smith Street Village     30|36|94|30|94
Soundview Assisted Living 1,2,4   1|2|4  
Soundview Family Care Home G-J      
St. Mary Rosa's Family Care Home   April Nov
Westside Assisted Living A-B   A|B May
White Fawn Family Care Home     May
Woodland Terrace 1-7   2|3|4|5|6 2|3|4|5|6|7

Henderson County Nursing Homes

Facility 2019 2018 2017
Blue Ridge Health and Rehab Center   March|June|Sept March|June|Sept|Dec
Brian Center Health and Rehab / Hendersonville   March|June|Sept June|Sept|Dec
Carolina Village   March|June|Aug June|Sept|Dec
Hendersonville Health and Rehab   March|June|Sept Sept|Nov
The Laurels of Hendersonville   May|Aug Jan|June|Sept|Dec
Life Care Center of Hendersonville   Feb|May|Aug Feb|Nov
The Lodge at Mills River   Feb|May|Aug Jan|April|July|Oct
Mountain Home Health and Rehab   Jan|April|July|Aug|Oct Jan|April|July|Oct
Universal Health Care / Fletcher   Jan|April|July|Oct Jan|April|July|Oct

Henderson County Adult Care Homes

Facility 2019 2018 2017
Blue Ridge Retirement   Feb|March|June|Oct April|Aug|Nov
Brookdale Heritage Circle      
Cardinal Care Center / Hendersonville   Feb|May Feb|May|Aug|Nov
Carillon Assisted LIving of Hendersonville   Feb|June|Sept Feb|May|Aug|Nov
Carolina Reserve of Hendersonville   Jan|June|Oct Feb|Sept|Oct
Carolina Reserve Laurel Park   Jan|June|Sept|Oct Feb|June|Sept|Oct
Carolina Village   March|June March|June|Sept|Dec
Cherry Springs Village   April|July|Oct Jan|Aug|Oct
Country Meadows Rest Home      
Henderson's Assisted Living   Feb|April|Aug Jan|April|Aug|Dec
McCullough's Rest Home   April|July Feb|May|Oct
Mountain View Assisted Living   Feb|April|Aug Jan1|Jan2|Feb|April|Aug
Pacifica Heritage Hills   Jan|April|July|Oct Jan|April|Oct
The Gardens of Hendersonville   Aug  
The Gardens of the Blue Ridge      
The Landings of Mills River   Aug  
Winchester House 1-2      

Henderson County Family Care Homes

Facility 2019 2018 2017
Country Meadow Family Care Home     May
Fletcher View Inn     May|Aug|Nov
Just in Time Family Care Home 1-2   1|2 1|2
Kay Family Care Home   Aug March|June
Moniscare     March|June|Aug|Nov
Soundview Assisted Living #3      
Soundview Family Care Home A-F, M-O   Aug|Aug  
Sunflowers Homes      
Tore's Home 21 & 22   21|22|22|22 July|21 Feb|May|July
Willow Spring Assisted Living #2   Sept May

Madison County Nursing Homes

Facility 2019 2018 2017
Elderberry Health Care   Aug|Nov Nov
Madison Health and Rehabilitation   May|Aug|Nov Nov

Madison County Adult Care Homes

Facility 2019 2018 2017
Mars Hill Retirement Community   May|Aug  

Madison County Family Care Homes

Facility 2019 2018 2017
  • Hot Springs Family Care Home1-2
Mintz Care Home 1-5   2|4|5|4|5 4|5|Jan

Transylvania County Nursing Homes

Facility 2019 2018 2017
Accordius Health of Brevard   Sept  
Brian Center Health and Rehab / Brevard   May Feb|May|Nov
The Oaks / Brevard   May|Sept Feb|May|Nov
Transylvania Regional Hospital, Transitional Care Unit   April|June|Sept March|June|Sept|Dec

Transylvania County Adult Care Homes

Facility 2019 2018 2017
Cedar Mountain House   April|June|Sept June|Aug|Dec
Kingsbridge House   April|June|Sept March|June|Sept|Dec

Transylvania County Family Care Homes

Facility 2019 2018 2017
Tore's Home 1-3,7   1|1|1|7|2|3|7 1|7|2|3|7|1